Refund Policy

Last updated: August 3, 2026

This English text is provided for convenience only. The Korean version is the legally binding original; if the two differ, the Korean version prevails.

Service overview

MOVO AI is a subscription-based AI presentation service that lets users generate, edit, and export presentation slides using natural-language prompts.

The Service runs on a credit-based usage model. Credits are an internal usage unit tied to computing resources such as processing time, memory, and server workload. Credits are not currency or electronic money; they are a metering system that measures consumption of the Service.

1. Credit system overview

• Credits are an internal usage metering unit used for content generation, editing, and export features within MOVO AI.
• More complex or time-consuming tasks consume more credits.
• Credits reflect underlying computing resource usage (for example processing power, memory, and server time).
• Additional credits (one-off purchases) are available only to paid subscribers (Pro / Max or Beta 1 Basic). One-off purchases are not available on the Free plan.
• All credit usage, expiry, and reset rules are clearly disclosed before purchase.

Operating rules

• If a task is paused and there is no new interaction within 30 minutes, the system ends the task automatically. Credits already consumed are not refunded.
• If credits run out during a task, the task is paused automatically. Previously consumed credits are not refunded.
• You can resume the task by topping up credits or upgrading your plan within 10 minutes.

2. Subscription plans and pricing

Common subscription rules

• The Free plan is automatically topped up with 300 credits each month (monthly reset). Any balance unused within that month does not carry over to the next month.
• Credits included in the paid subscription plans (Pro / Max) are granted per monthly billing cycle, and the balance resets when a new billing cycle begins.
• Deduction priority: monthly subscription credits → one-off purchased credits → promotional credits, in that order.

2.1 Free plan

2.2 Pro plan

2.3 Max plan

2.4 Notice for Beta 1 subscribers (grandfathered)

2.5 Plans coming soon

The following plan is planned for a future release and is not currently available:

• ENTERPRISE plan (team-level settlement and administration)

Pricing, credit allowance, and feature details for this plan will be announced separately before launch.

3. One-off purchases of additional credits

Eligibility

• One-off credit purchases are available only to paid subscribers (Pro / Max or Beta 1 Basic).
• Free plan users cannot purchase one-off credits. Purchase becomes possible after switching to Pro or Max.

Purchase rules

• One-off purchased credits expire automatically 90 days from the date of purchase.
• Credit usage priority:
  1. Monthly subscription credits (expire at the end of the billing cycle)
  2. One-off purchased credits (90-day expiry)
  3. Promotional credits (where applicable)
• One-off purchased credits are held and deducted independently of the billing cycle, and remain usable until the end of their expiry period (90 days) even if you cancel your subscription.

4. Credit expiry and reset policy

• Monthly subscription credits (Pro / Max / Beta 1 Basic and Pro) reset at the end of the billing cycle and do not carry over.
• The Free plan's 300 monthly credits are topped up automatically each month; any balance unused within that month does not carry over to the next month.
• One-off purchased credits expire automatically 90 days from the date of purchase.
• All expiry and reset policies are clearly disclosed before you subscribe or purchase credits.
• Where the policy is updated, we give advance notice of the changes.
  • Credits granted before a policy change remain subject to the previous terms.

5. Subscription cancellation policy

• You may cancel your subscription at any time.
• When you cancel:
  • You keep access to the Service until the end of the current billing period
  • Billing stops from the next billing cycle
• Monthly subscription credits expire at the end of the billing period.
• One-off purchased credits are retained until the end of their expiry period (90 days from purchase), regardless of the billing cycle.
• If you would like a partial refund for the remaining billing period, please see section 6, Refund policy.

6. Refund policy

Refunds from MOVO are not available as a rule, but are permitted in the following cases.

• Remaining subscription period on withdrawal: the unused remaining period as at the withdrawal request is refunded on a pro-rata daily basis (monthly subscriptions only; annual subscriptions are not currently offered)
• Unused one-off purchased credits on withdrawal: refunded in the proportion of unused balance / total purchased credits × purchase amount (expired credits excluded). Used credits are not refunded.
• Where there is a problem with use of the Service: refund, restoration, or compensation following individual review, limited to cases such as service interruption, material defects, payment errors or duplicate charges, or work not completed due to system error.

Refunds are executed through the payment processor (Lemon Squeezy) and may take 5–10 business days to process (bank posting times are separate). We may move to handling refunds ourselves through an admin page in future.

Right of withdrawal (Act on Consumer Protection in Electronic Commerce §17)

You may exercise the right of withdrawal within 7 days of the date the goods or services were supplied. However, the right of withdrawal may be restricted in the following cases.

• Items for which withdrawal may be restricted once use has begun, such as digital content (Act on Consumer Protection in Electronic Commerce §17(2))
• Credits already used or content already generated (restricted to the portion used)

To request withdrawal or a refund, send us the payment date, amount, and reason for the request at the contact below and we will guide you through it.

How to request a refund

7. Refunds and data handling on account withdrawal

You may request account withdrawal at any time, whether or not you hold a subscription. Where an active subscription exists, one of the following two flows applies.

• (Default) Withdraw after the subscription ends: you cancel the subscription yourself in subscription management and withdraw after the billing period ends. You keep access to the Service for the remaining period.
• (Immediate withdrawal) Withdraw after a refund: the remaining period is refunded on a pro-rata daily basis and withdrawal then proceeds. The refund channel and processing time follow section 6, Refund policy.

Where unused one-off purchased credits exist, withdrawal is completed after those are refunded (expired credits excluded). Payment and contract data is moved to a separate retention area and automatically destroyed after 7 years, as required by applicable law. You can download payment evidence such as receipts before withdrawing, or contact customer support afterwards.

For the detailed data-handling flow on account withdrawal, please see sections 3 (Retention and use periods) and 6 (Rights of the data subject) of the Privacy Policy.

8. Legal notices

• Credits are not cash, stored value, or electronic money.
• Credits function solely as an internal usage accounting mechanism.
• MOVO AI complies with applicable digital service and consumer protection regulations, and provides clear disclosure of pricing, usage limits, expiry, and cancellation.